SHIPPING & DELIVERY POLICY

**1. ORDER PROCESSING**
**Processing Times:**
– Standard orders: 1 business day
– Custom orders: 2-3 business days
– Holiday periods: Add 1-2 business days
– Weekends and holidays not included

**2. DOMESTIC SHIPPING**
**FAST DELIVERY GUARANTEE**
– Local warehouse shipments: 2-day delivery
– Most clothing items qualify
– Excludes custom and backordered items

**Shipping Options:**
| SERVICE | DELIVERY TIME | COST | NOTES |
|—————-|—————|—————|————-|
| **Standard** | 3-5 days | $4.99 | Economy |
| **Express** | 2-3 days | $12.99 | Popular |
| **Priority** | 1-2 days | $19.99 | Guaranteed |

**Local Boulder Delivery:**
– Free for orders over $50 within 20 miles
– Next-day delivery available
– Mon-Fri 10AM-6PM, Sat 11AM-4PM

**Free Shipping:**
– Orders over $75 (after discounts)
– Automatic at checkout
– Excludes heavy outerwear

**3. INTERNATIONAL SHIPPING**
**Available Destinations:**
– Canada and Mexico
– United Kingdom, Germany, France
– Australia, Japan

**International Options:**
– Economy: 10-15 business days ($11.99+)
– Priority: 5-10 business days ($19.99+)
– Duties and taxes: Customer responsibility

**4. ORDER TRACKING**
– All orders include tracking number
– Tracking emails sent upon shipment
– Real-time updates available
– Contact for tracking issues: support@undihare.com

**5. DELIVERY INFORMATION**
**Delivery Attempts:**
– 2 delivery attempts standard
– Package held at local facility for 5 days
– Returned to sender after 7 days

**Address Accuracy:**
– Verify address at checkout
– Address correction fee: $6.50
– Re-routing fee: $15.00

**6. SPECIAL CIRCUMSTANCES**
**Weather Delays:**
– Not responsible for weather-related delays
– Winter weather may affect delivery times
– Check local forecast during snowy months

**Carrier Delays:**
– Holidays may cause delays
– Peak season extended processing
– Carrier issues beyond our control

**7. HOLIDAY SCHEDULE**
**Peak Season Deadlines:**
– Christmas: Dec 18 (standard) / Dec 23 (express)
– Valentine’s Day: Feb 10
– Mother’s Day: May 7

**Warehouse Closures:**
– New Year’s Day
– Memorial Day
– Independence Day
– Labor Day
– Thanksgiving and Friday after
– Christmas Day

**8. CONTACT & SUPPORT**
**Shipping Questions:**
Email: support@undihare.com
Phone: 1-800-UNDIHARE (863-4427)
Hours: Mon-Fri 9AM-6PM MST

**Delivery Issues:**
– Contact within 7 days of expected delivery
– Provide order number and tracking
– We’ll work with carrier to resolve