RETURNS & EXCHANGES POLICY

**1. RETURN ELIGIBILITY**
**Acceptable Returns:**
– Clothing items (coats, pants, shirts) within 30 days
– Must be unworn, unwashed, with original tags
– Original packaging included
– Proof of purchase required

**Non-Returnable Items:**
– Socks and hosiery (hygiene reasons)
– Underwear and swimwear
– Customized or personalized items
– Final sale items (clearly marked)

**Defective Items:**
– Report within 7 days of delivery
– Email photos to support@undihare.com
– Include order number in subject

**2. RETURN PROCESS**
**Step 1: Request Authorization**
– Email: support@undihare.com
– Provide: Order number, items to return, reason
– Receive return authorization within 48 hours

**Step 2: Package Items**
– Use original packaging when possible
– Include all tags and accessories
– Do not write on or damage packaging

**Step 3: Ship Return**
**Return Address:**
CHARMGLOW SERENEVIBE INC RETURNS
2525 ARAPAHOE AVE STE E4 1118
BOULDER, CO 80302, US

– Use trackable shipping method
– Email tracking number to support@undihare.com

**3. REFUNDS**
**Processing Timeline:**
– 3-5 business days after receipt and inspection
– Refund to original payment method
– Store credit processed within 24 hours

**Refund Deductions:**
– Original shipping costs (non-refundable)
– Return shipping costs (customer responsibility)
– Restocking fees for bulk returns (10+ items)

**4. EXCHANGES**
**Exchange Policy:**
– Size or color exchanges for same item
– Item must be in stock
– Pre-authorization required

**Exchange Process:**
1. Email support@undihare.com with request
2. Return original item as described above
3. New item ships upon return receipt
4. Price differences adjusted accordingly

**5. ORDER CANCELLATIONS**
– Cancel within 24 hours for full refund
– Shipped orders cannot be canceled
– Custom orders non-cancelable once production begins
– Email cancellation requests to support@undihare.com

**6. SPECIAL SITUATIONS**
**Damaged Items:**
– Report within 48 hours of delivery
– Provide photos of damage
– Replacement shipped promptly

**Wrong Items Received:**
– Report within 72 hours
– Return shipping label provided
– Correct item expedited

**7. QUALITY GUARANTEE**
– Manufacturing defects covered for 90 days
– Normal wear and tear not covered
– Quality claims: support@undihare.com